Make Certain Emergency Responders Can Locate You.
Check out our addressing tips page to make sure help can find you if you have an emergency.
When You Call 911
Emergencies are stressful situations so it is important that you remain calm and answer all of the Operator's questions.
If you are calling from an apartment, condominium, motel or hotel, tell the Operator the unit number and what floor you are on.
Answer all of the Operator's questions as best as you can and calmly follow their directions. They may give you specific instructions to provide assistance while help is on the way.
What if I call 911 by mistake?
If you or anyone in your household including children call 911 by mistake, do not hang up, stay on the line. If you dial 911 by mistake and hang up, our policy is to try to call the number back and reach an adult who can tell us if there is any problem. If we are unable to make contact, law enforcement will be dispatched to verify there is not a problem. This takes law enforcement away from being able to handle a real emergency.
Please stay on the line and speak to the Telecommunicator, we will ask you to verify that you do not have an emergency along with verification of your address.
Remember that old deactivated cellular phones can still call 911 as long as the battery is charged. Remove the battery before giving a child an old cell phone to play with. Many times, they can accidently call 911.
Today, there are many different types of telephone service. Some customers have the standard wire line telephone service from a local phone company, or cell phones, while others have telephone service that uses internet services, called VoIP (Voice over Internet Protocol).
If your telephone uses the internet (VoIP) or cable services for connectivity, then you risk losing service if there's a power outage or fiber break.
Have you moved?
Remember to provide the accurate physical address to your VoIP service provider to where the VOIP phone is located.
It is your responsibility to keep your account information up-to-date!
This will facilitate faster response time from Emergency Services.
If you have questions about the service you are receiving, contact your VOIP service provider for further information.